Kevin Nelson Store Privacy Policy

Last update: 07/25/2024

This Privacy Policy explains how Kevin Nelson Store (the “Site”, “we”, “us”, or “our”) collects, uses and discloses your personal information when you visit, use our services or make purchases on (the “ Site") or communicate with us in other ways (collectively, the "Services"). For purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, website visitor, or other person about whom we have collected information pursuant to this Privacy Policy .

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other measures required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have over the past 12 months collected personal information about you from various sources, as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights and rights of users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies you, relates to you, describes you, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly From You

Information you send to us directly through our Services may include:

• Basic contact details, including your name, address, telephone number, email.
• Order information, including your name, billing address, shipping address, payment confirmation, email address, telephone number.
• Account information, including your username, password, security questions.
• Purchase information, including items you view, place in your cart, or add to your wishlist.
• Customer support information, including information you choose to include in communications with us, for example, by sending a message through the Services.

Certain features of the Services may require you to directly provide us with certain information about yourself. You can choose not to provide this information, but doing so may prevent you from using or accessing such features.

Information We Collect via Cookies

We automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, your IP address, and other information about your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including vendors and services that may collect information on our behalf, such as:

• Companies that support our Site and Services, such as Shopify.
• Our payment processors, who collect payment information (for example, bank account information, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or requested services, in accordance with our contract with you.
• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information through online tracking technologies such as pixels, web beacons, software development kits, third-party libraries and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of any information provided to us by third parties, and we are not responsible for the policies or practices of third parties. For more information, see the following section, Third Party Websites and Links.

How We Use Your Personal Information

• Supply of Products and Services. We use your personal information to provide you with the Services in order to fulfill our contract with you, including processing your payments, delivering your orders, sending you notifications regarding your account, purchases, returns, exchanges or other transactions , creating, maintaining and managing your account, arranging shipping, facilitating returns and exchanges and allowing you to post reviews.
• Customer Support. We use the personal information you provide to us and that we collect automatically to respond to your support requests, provide you with technical assistance, and resolve any problems with the Services.
• Communications with you. We use your personal information to communicate with you, including to send you emails, push notifications, or other Services-related messages, such as order confirmations, order status updates, shipping notifications, or security alerts.
• Customization. We use personal information to personalize your experience, including the content we show you, the language of your communications and your preferences.
• Marketing. We use personal information to send you information about our products, promotions, special offers and other marketing communications that may be of interest to you. You may opt out of receiving such communications at any time by following the instructions in each communication or by contacting us as set forth in the “Contact Us” section below.
• Fraud Detection and Prevention. We use personal information to detect and prevent fraud and other illegal or unauthorized activities.
• Compliance with Legal Obligations. We use personal information to comply with legal, regulatory, tax, accounting or reporting obligations.

How We Share Your Personal Information

We share your personal information with third parties only as described in this Privacy Policy or otherwise, with your consent. We may share personal information with the following categories of third parties:

• Service Providers. We may share personal information with third parties who provide services to us, such as hosting, maintenance, data analysis, payment processing, email delivery, customer support services, advertising and marketing, fraud prevention and other similar services. These service providers may have access to personal information necessary to perform their functions, but are not authorized to use or disclose such information for any other purpose.
• Third Parties Involved in Order Processing and Delivery. We may share your personal information with third parties involved in fulfilling orders and delivering products or services you have purchased.
• Credit agencies. If you make a purchase on credit, we may share personal information with credit agencies to evaluate your credit eligibility.
• Third Parties Involved in the Fulfillment of Legal Obligations. We may disclose personal information to law enforcement agencies, regulators, law enforcement agencies or other authorized third parties when we believe in good faith that such disclosure is necessary to comply with applicable laws, regulations, a search warrant or other process legal, to protect our rights, or to protect the security or integrity of the Services.
• Corporate Transfers. In the event that we participate in a merger, acquisition, sale of assets, or other transfer of assets, your personal information may be transferred as part of such transaction, as permitted by law and subject to compliance with applicable confidentiality obligations.
• With Your Consent. We may share your personal information with third parties when you have provided your consent to do so.

We Do Not Sell Your Personal Information

We do not sell your personal information to third parties for marketing purposes.

Cookies and Other Tracking Technologies

Cookies are small text files that are sent to your browser from a website you visit. Cookies are widely used to make websites work or work more efficiently, as well as to provide information to site owners.

We use Cookies for various purposes, including:

• Necessary Operations. Cookies are essential to allow you to navigate the Site and use its services. For example, Cookies allow you to access secure areas of the Site, if available.
• Performance and Functionality. Cookies help us improve the functionality of the Site and personalize your experience, for example, by remembering your preferences.
• Analysis and Research. We use Cookies to collect information about how you interact with the Site, for example, to collect aggregate data about visits and use of the Site.
• Advertising and Marketing. Cookies help us provide you with targeted advertisements that may be of interest to you. We also use Cookies to measure the effectiveness of our advertising campaigns.

You can manage your cookie preferences through your browser settings. However, disabling Cookies may limit some features of the Site.

User Rights

You may exercise some of the following rights in relation to your personal information, in accordance with applicable privacy laws:

• Access. You have the right to request access to your personal information that we collect and receive about you.
• Edit. You have the right to request that we amend your personal information if it is inaccurate or outdated.
• Cancellation. You have the right to request the deletion of your personal information.
• Objection. You have the right to object to our processing of your personal information in certain circumstances, for example, if we are processing your personal information for direct marketing purposes.
• Limitation. You have the right to request the limitation of data processing

Your Rights and Choices

Depending on your location, you may have some or all of the rights listed below with respect to your personal information. However, these rights are not absolute, they may only apply in certain circumstances and, in certain cases, we may deny your request as permitted by law.

• Right to Access/Know : You may have the right to request access to the personal information we hold about you, including details about how we use and share your information.

• Right to Erasure : You may have the right to request that we erase personal information that we hold about you.

• Right to Correction : You may have the right to request that we correct inaccurate personal information that we hold about you.

• Right to Portability : You may have the right to receive a copy of the personal information we hold about you and to request that it be transferred to a third party, in certain circumstances and with certain exceptions.

• Right to Opt-Out of Sale or Sharing or Targeted Advertising : You may have the right to direct us not to “sell” or “share” your personal information or to opt-out of having your personal information processed for purposes considered to be “targeted advertising.” , as defined by applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out option enabled, depending on your location, we will automatically treat this as a request to opt-out from the "sale" or "sharing" of information for the device and browser you use to visit the Site.

• Limit and/or Opt-Out of Use and Disclosure of Sensitive Personal Information : You may have the right to direct us to limit the use and/or disclosure of sensitive personal information only to what is necessary to perform the Services or provide the goods. reasonably expected by an average individual.

• Restriction of Processing : You may have the right to ask us to stop or restrict our processing of your personal information.

• Withdrawal of Consent : Where we rely on consent to process your personal information, you may have the right to withdraw this consent.

• Complaint : You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our refusal.

• Managing Communication Preferences : We may send you promotional emails, and you can opt-out of receiving them at any time by using the unsubscribe option displayed in our emails. If you decide to opt-out, we may still send you non-promotional emails, such as those related to your account or orders placed.

You can exercise these rights where indicated on our Site or by contacting us using the contact details provided below.

We do not discriminate against you for exercising these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before we provide a substantive response to your request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may ask you to verify your identity with us directly. We will respond to your request promptly as required by applicable law.

Complaints

If you have any complaints about how we process your personal information, please contact us using the contact details provided below. If you are unhappy with our response to your complaint, depending on your location, you may have the right to appeal our decision by contacting us using the contact details below, or lodge a complaint with your local data protection authority.

International Users

Please note that we may transfer, store and process your personal information outside of the country in which you live, including to the United States. Your personal information is also processed by personnel and third-party service providers and partners in these countries. If we transfer your personal information outside Europe, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant competent authority in the United Kingdom, as relevant, unless the transfer of data or to a country that has been deemed to provide an adequate level of protection.

Contacts

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at info@kevinnelsonstore.com or contact us in Pisa, PI, Italy.